error messages in excel 2000
Posted by kevin on August 16, 2001 8:14 AM
I am periodically getting the following error message in Excel 2000 when I go to exit:
'The instruction at "0x6500b80a" referenced memory at "0x01867e5c". The memory could not be read. Click on OK to terminate the program.'
(the data in double-quotes is not always the same, this changes each time I get the error message.)
We have installed the latest service pack for office, and we have reinstalled office as well, but the error message is still happening.
Also, I notice then that after Excel is shut down, if I press ctrl+alt+delete, and open task manager, and click on the processes tab, the EXCEL.EXE process is still running, and using about 15K worth of memory. Is this normal? And does anyone know why in the world I keep getting these error messages?
Posted by neo on August 16, 2001 8:41 AM
sounds like...
sounds like you don't have a problem with excell itself, but with your RAM. When it gets close to failing, it'll start to do some funky stuff like referenceing addresses that have become corrupted or are populated with another program such as a TSR. As for the excel process that keeps running in task manager, i'd say this was also caused by your RAM. for one reason or another it's not allowing excel to close (be refreshed) from RAM.
RAM's cheap at 'www.pricewatch.com'. well, everything's cheap there!
i could be way off about the whole thing, but i can't think of anything else that would be causing such unusual circumstances...
neo
Posted by Kevin on August 16, 2001 9:31 AM
Question, Neo...
Neo,
I am using windows 2000. I have 128mb of memory, and under the task manager, performance tab, the memory usage history says that I am using about 71% of that amount while the computer is just sitting idle. Is that too much? Don't know alot about comptuters, sorry.
Thanks,
Kevin
Posted by neo on August 16, 2001 9:46 AM
Re: Question, Neo...
that would only be normal if you have a lot of programs running in the background (TSRs [Terminate and Stay Resident programs]). in the task manager, there should be several that are always running, like Explorer and SysTray. these are necessary for your PC to operate (do not end task them). others will be there depending on the function of your PC and/or the software that's on it. these you may be able to recognize and end task if you so choose.
considering this, your problem may not be bad RAM, but simply not enough...
if there's only the minimal TSRs running while no visible applications are open, then it's likely bad RAM
that help?
neo
Posted by kevin on August 16, 2001 11:09 AM
yes - thanks
